Privacy Policy

1. Who We Are

Team Naem Jamri is a Johor-based real estate team operating in accordance with the requirements of the Board of Valuers, Appraisers, Estate Agents and Property Managers Malaysia (BOVAEA). For the purposes of the PDPA, we are the data user responsible for your personal data collected through this website and in the course of providing our services.

2. Personal Data We Collect

Depending on how you interact with us, we may collect the following categories of personal data:

• Identity & contact data — your name, email address, telephone/WhatsApp number and preferred contact method;
• Enquiry data — the property or service you are interested in, your budget range, location preferences and the content of your messages;
• Transaction data — where you proceed with a property transaction, additional information required to provide our services (collected and handled separately under a specific engagement);
• Technical data — IP address, browser type, device information and pages visited, collected automatically via cookies and similar technologies (see our Cookie Policy).

We do not knowingly collect sensitive personal data (such as data on health, religious beliefs or political opinions) through this website. Please do not submit such information unless specifically requested and where we have explained the basis for collecting it.

3. How We Collect It

We collect personal data when you:

• complete a contact, enquiry or property-listing form on the Website;
• contact us by telephone, email, WhatsApp or social media;
• subscribe to updates or request information about a property; or
• browse the Website (technical data collected automatically).

4. Purposes of Processing

We process your personal data for the following purposes:

Purpose	Examples
Responding to enquiries	Replying to your messages, arranging viewings, providing property information
Providing our services	Acting as your real estate intermediary, facilitating transactions, follow-up
Administration	Maintaining records, managing our customer relationship, internal reporting
Marketing (with consent)	Sending you property updates and news where you have opted in
Legal & regulatory	Complying with applicable laws and our professional obligations

5. Consent

By submitting your personal data to us, you consent to its collection, use and disclosure in accordance with this Privacy Policy. Where we rely on your consent to send you marketing communications, you may withdraw that consent at any time (see Your Rights). Withdrawing consent may, in some cases, mean we are unable to provide certain services to you.

6. Disclosure to Third Parties

We do not sell your personal data. We may disclose it only to the following classes of parties, and only as necessary for the purposes set out above:

• our agents, staff and authorised representatives;
• service providers who support our operations (such as IT, hosting, messaging and analytics providers), under appropriate confidentiality obligations;
• relevant counterparties to a transaction you are pursuing (such as property owners, financiers or solicitors), where necessary to progress that transaction; and
• regulatory, government or law-enforcement authorities where required by law.

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required to satisfy any legal, regulatory, accounting or reporting requirements. When personal data is no longer required, we will take reasonable steps to securely destroy or permanently anonymise it.

8. Data Security

We take practical steps to protect your personal data from loss, misuse, unauthorised access, modification or disclosure, including secure hosting, access controls and encryption of data in transit. While we strive to protect your information, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. Disclosure Outside Malaysia

Some of our service providers (for example cloud hosting or messaging platforms) may store or process data on servers located outside Malaysia. Where personal data is transferred outside Malaysia, we will take reasonable steps to ensure it continues to be protected to a standard comparable to that required under the PDPA.

10. Your Rights Under the PDPA

Subject to the PDPA, you have the right to:

• Access the personal data we hold about you;
• Correct personal data that is inaccurate, incomplete or out of date;
• Withdraw your consent to our processing of your personal data, including for marketing; and
• Limit the processing of your personal data in certain circumstances.

To exercise any of these rights, please contact us using the details below. We may need to verify your identity before acting on your request, and a nominal fee may apply to data access requests as permitted under the PDPA.

11. Cookies

Our Website uses cookies and similar technologies. For details of the cookies we use and how to manage them, please see our Cookie Policy.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or in the law. The current version is the one published on this page, identified by the "Last updated" date above.

13. How to Contact Us

If you have any questions about this Privacy Policy, or wish to exercise your rights or make a complaint regarding your personal data, please contact our data protection contact:

You also have the right to lodge a complaint with the Personal Data Protection Department (Jabatan Perlindungan Data Peribadi, JPDP) under the Ministry of Digital, Malaysia.